Mentoring and Personal Support Services

Free support through to course completion

To help apprentices and trainees get through their apprenticeship or traineeship successfully, we offer a range of support. We can assist you in navigating workplace issues, personal issues and training issues.

Mentor Hotline

Our confidential hotline is available to apprentices, trainees and employers for:

  • Advice on managing any problem or issue
  • Referrals to specialist services
  • Book in-person appointments with our mentors if the matter requires further attention. Book a mentoring appointment here.


We have a team of expert mentors trained in a range of social supports to assist with matters in-person. The team focuses on alleviating any problems affecting an apprentice or trainee completing their contract successfully and will assist with:

  • Mediating work issues
  • Assisting with personal issues and off-the-job training
    • Connecting apprentices to our professional support network
  • Providing impartial support and advice to apprentices, trainees and employers

Specialist Mentors and Supports

Access Specialist Services that include specialised mentors, peer and industry networking, pastoral care support and tailored services.

  • Women in Male Dominated Trades Specialist Services
  • First Nations Specialist Services
  • Clean Energy Specialist Services

Coaching and Wellness Check-ins

Our team cheer you on, offer professional development, and engage with you regularly to ensure your wellness, safety and support needs are being met. These can be in-person, by phone call, email surveys and SMS check-ins.

What is discussed?

The focus is on ensuring that training progress is being made and identifying areas where additional support can be provided. Topics of discussion may include:

  • Wellbeing and safety
  • Issues on or off-the-job
  • Financial concerns
  • Training needs
  • Incentives, Living Away from Home Allowance, Trade Support Loans
  • Accessing incentives, Living Away from Home Allowance, Trade Support Loans

Learn at Lunch

We’ve put together some super useful resource kits for trainees and apprentices, so you can make sure you have everything you need to not just get started, but to become the next rising star as you venture into various industries. We have some fantastic online events, videos and more to keep you in the loop about all the latest info.

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